Playhub Casino – Player’s attempts to close the account have been overlooked.

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Playhub Casino – Player’s attempts to close the account have been overlooked.

Aellis, the industry standard for self-exclusion tool should work this way:

When a player makes a self-exclusion, the casino shouldn’t allow him to register; however, the player can revoke this decision upon the cooling-off period.

The only exception is when a player admits a gambling addiction; in this case, his decision is irreversible.

In your case, you banned your account for life. Then you wrote to the support that you did it by accident and asked for reopening your account.

I tried what you did too, with a difference that I wrote to the support that I have a slight gambling problem. They refused to open my account.

The point here is simple: 

If you do not suffer from addiction, you can control yourself and if you can choose not to play there. It’s your decision, your free will and you must be responsible for your actions. 

However, if you can’t control yourself, then you are addicted. But you must tell this fact to the casino to be a self-exclusion effective.

So my advice – if you are a problem gambler – tell this fact to the casino.

If you are not, then please note that self-exclusion can be revoked after the cooling-off period. (free will)

And one advice for the casino:

It would be very good to add an option to choose a reason for self-exclusion to your self-exclusion tool.